Returns & Exchanges
At High Jewellery from Berrys, we strive for complete satisfaction with every exquisite piece; if you are not entirely pleased, you may return your items within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our dedicated concierge team or log into your account to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the jewellery in its original presentation box and include all certificates, warranty cards, and the original sales receipt.
Complimentary Shipping
Affix the provided pre-paid, fully insured shipping label to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our gemologists verify the item's condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing